We gladly accept exchanges
Contact me within 7 days of delivery and ship items back within 14 days of delivery.
We don’t accept returns or cancellations
But please contact us if you have any problems with your order.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for custom or personalized orders or digital orders.
Conditions of Exchange
- Damaged or Quality Issues: If you receive a product that is damaged or has quality issues, please contact us within 3 business days of receipt. Attach photos detailing the issue, and we will arrange for a free replacement to be sent to you.
- Incorrect Model: In the event that you receive the wrong model or item, please contact us within 3 business days of receipt. Attach photos illustrating the situation, and we will facilitate an exchange for the correct model.
- Quality Issues Within 30 Days: Should you encounter any quality issues with the product within 30 days of receipt, please reach out to us. Attach photos explaining the problem, and we will arrange for a free replacement to be sent to you. more details
- Other Situations: For any other exchange-related queries or circumstances, please do not hesitate to contact us at hi@thacasedaily.com. Our customer service team is here to assist you and address any concerns you may have.
Return address
Xinxing Street Ground 2, Suifenhe, Heilongjiang, 157300, China, +86 18817381008
Refund Timeframe
Once we have received the returned item, refunds are processed within 5-7 business days. We strive to ensure that your refund is promptly issued to your original payment method.
Need help?
Contact us at hi@thecasedaily for questions related to refunds and returns.
Updated March 19, 2024
Best Regards
https://thecasedaily.com/